PRIVACY POLICY

Arenal Natural Trails – Booking Engine

Last updated: 01-01-2026

At Arenal Natural Trails, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online booking engine, website, and related services.

By using our booking engine or providing personal information, you agree to the practices described in this policy.

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1. DATA CONTROLLER

Business name: Arenal Natural Trails
Legal ID: 3101299388
Location: La Fortuna, San Carlos, Costa Rica
Contact email: operaciones@arenalnatural.com
Phone: +506 7188-8864

Arenal Natural Trails is responsible for the processing of personal data in accordance with applicable Costa Rican laws and international data protection standards.

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2. INFORMATION WE COLLECT

Through our booking engine and related forms, we may collect the following information:

2.1 Personal information

Full name

Email address

Phone number

Country of residence

Language preferences

2.2 Reservation details

Experience or activity selected

Reservation date

Number of participants

Special requests

Reservation history

Arrival time or scheduled activity time

Additional requirements related to the booked experience

2.3 Payment information

Partial credit/debit card details

Payment method used

Transaction reference or payment confirmation

Note: Arenal Natural Trails does not store full credit card details. Payments are processed through secure payment platforms or authorized financial service providers.

2.4 Technical data

IP address

Browser and device type

Date and time of access

Cookies and similar technologies

Booking engine usage data

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3. PURPOSE OF DATA PROCESSING

Your personal data is used to:

Process and manage reservations

Confirm, modify, or cancel bookings

Send booking confirmations and activity-related communications

Coordinate logistics related to the selected experience

Process payments and verify transactions

Comply with legal and tax obligations

Improve user experience on the booking engine

Prevent fraud and ensure transaction security

Provide customer support

Send promotional communications only with user consent

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4. LEGAL BASIS FOR PROCESSING

We process personal data based on:

Performance of a contract, including reservation management and service delivery

User consent

Compliance with legal obligations

Legitimate interests of Arenal Natural Trails to improve services, security, operations, and customer experience

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5. SHARING INFORMATION WITH THIRD PARTIES

Arenal Natural Trails does not sell or rent personal data.

Information may only be shared with:

Secure payment processors

Booking engine providers

Experience or activity operators, when required to provide the booked service

Reservation management systems

Technology service providers

Legal, tax, or regulatory authorities when required by law

All third parties are expected to comply with confidentiality and data protection standards.

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6. INTERNATIONAL DATA TRANSFERS

Some technology providers, booking platforms, payment processors, or cloud service providers may be located outside Costa Rica.

In such cases, data transfers are carried out using appropriate safeguards and international privacy standards intended to protect personal information.

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7. DATA RETENTION

Personal data will be retained:

While a commercial relationship exists

As long as necessary to provide the booked service

As long as necessary to meet legal, accounting, tax, or operational obligations

Until the user requests deletion, when legally permissible

Arenal Natural Trails may retain limited information where required to comply with legal obligations, resolve disputes, prevent fraud, or enforce agreements.

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8. USER RIGHTS

You have the right to:

Access your personal data

Request correction of inaccurate or incomplete data

Request deletion of your data

Object to or restrict data processing

Withdraw consent at any time

Request information about how your data is being processed

To exercise these rights, please contact:

Email: operaciones@arenalnatural.com

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9. DATA SECURITY

Arenal Natural Trails applies technical and organizational measures to protect personal data, including:

Secure connections when available

Restricted access to information

Protection against unauthorized access

Use of secure payment processors

Internal controls for handling customer information

However, no digital system is completely risk-free. Arenal Natural Trails takes reasonable measures to protect personal information but cannot guarantee absolute security against all possible risks.

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10. COOKIES

Our booking engine may use cookies and similar technologies to:

Remember user preferences

Analyze site usage

Improve system performance

Support booking engine functionality

Enhance user experience

Users may configure their browser to reject cookies; however, this may affect booking engine functionality.

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11. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors. If Arenal Natural Trails becomes aware that personal data from a minor has been collected without proper authorization, reasonable steps will be taken to delete such information when legally permissible.

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12. CHANGES TO THIS POLICY

Arenal Natural Trails reserves the right to update, modify, or replace this Privacy Policy at any time.

Changes will be published on the booking engine, website, or applicable digital channel and will take effect upon publication.

Users are encouraged to review this Privacy Policy periodically.

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13. CONTACT INFORMATION

If you have questions regarding this Privacy Policy or the use of your personal data, please contact us:

Arenal Natural Trails
Legal ID: 3101299388
Email: operaciones@arenalnatural.com
Phone: +506 7188-8864
Location: La Fortuna, San Carlos, Costa Rica