PRIVACY POLICY

Amor Arenal – Booking Engine

Last updated: 01-01-2026

At Amor Arenal, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online booking engine, website, and related services.

By using our booking engine or providing personal information, you agree to the practices described in this policy.

1. DATA CONTROLLER

Business name: Amor Arenal
Location: La Fortuna, San Carlos, Costa Rica
Website: https://www.amorarenal.com
Contact email: reservaciones@amorarenal.com

Amor Arenal is responsible for the processing of personal data in accordance with applicable Costa Rican laws and international data protection standards.

2. INFORMATION WE COLLECT

Through our booking engine and related forms, we may collect the following information:

2.1 Personal information

• Full name

• Email address

• Phone number

• Country of residence

• Language preferences

2.2 Reservation details

• Stay dates

• Room type

• Number of guests

• Special requests

• Reservation history

2.3 Payment information

• Partial credit/debit card details

• Payment method used

Note: Amor Arenal does not store full credit card details. Payments are processed through secure, certified payment platforms.

2.4 Technical data

• IP address

• Browser and device type

• Date and time of access

• Cookies and similar technologies

3. PURPOSE OF DATA PROCESSING

Your personal data is used to:

• Process and manage reservations

• Confirm, modify, or cancel bookings

• Send booking confirmations and stay-related communications

• Comply with legal and tax obligations

• Improve user experience on the booking engine

• Prevent fraud and ensure transaction security

• Send promotional communications only with user consent

4. LEGAL BASIS FOR PROCESSING

We process personal data based on:

• Performance of a contract (reservation management)

• User consent

• Compliance with legal obligations

• Legitimate interests of the hotel to improve services

5. SHARING INFORMATION WITH THIRD PARTIES

Amor Arenal does not sell or rent personal data.
Information may only be shared with:

• Secure payment processors

• Booking engine providers

• Hotel management systems (PMS)

• Legal or regulatory authorities when required by law

All third parties comply with confidentiality and data protection standards.

6. INTERNATIONAL DATA TRANSFERS

Some technology providers may be located outside Costa Rica. In such cases, data transfers are carried out using appropriate safeguards and international privacy standards.

7. DATA RETENTION

Personal data will be retained:

• While a commercial relationship exists

• As long as necessary to meet legal obligations

• Until the user requests deletion, when legally permissible

8. USER RIGHTS

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict data processing

• Withdraw consent at any time

To exercise these rights, please contact:
📧 reservaciones@amorarenal.com

9. DATA SECURITY

Amor Arenal applies technical and organizational measures to protect personal data, including:

• Secure connections (SSL)

• Restricted access to information

• Protection against unauthorized access

10. COOKIES

Our booking engine may use cookies to:

• Remember user preferences

• Analyze site usage

• Improve system performance

Users may configure their browser to reject cookies; however, this may affect booking engine functionality.

11. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

12. CHANGES TO THIS POLICY

Amor Arenal reserves the right to update this Privacy Policy at any time. Changes will be published on this page and will take effect upon publication.

13. CONTACT INFORMATION

If you have questions regarding this Privacy Policy or the use of your personal data, please contact us:

📧 reservaciones@amorarenal.com
🌐 https://www.amorarenal.com